Open Ears Privacy Policy

In accordance with the General Data Protection Regulations (GDPR), which replaces the 1998 Data Protection Act, this policy gives you information about how Open Ears treats personal information received from our website visitors.

The new regulations dictate how organisations can collect, use, or transfer personal information they hold about individuals.

What is personal information?

Personal information is defined as information about you that is personally identifiable such as your title, name, address, email address and phone number.

Information collection and use

We collect visitor information in the following section of the Open Ears website:

‘Contact’ button – If you send us an enquiry, we’ll use your details (name and email address) to respond to your request/comments.

The only time we’ll use your details for any other purpose than those listed above is to email you from time to time about our services. However we will only do so if you have given us permission to do so.

We respect your privacy and will not rent, sell or share personal information about you with other people or non-affiliated companies.

If you contact us by email, phone or post with an enquiry, we will store your details securely in order to respond to your request/comments.

Accessing your data

You have the right to request a copy of the personal information we hold about you. Please note that, in most circumstances this is free of charge, in accordance with the 2018 Data Protection Act. However a reasonable admin fee may be applicable for a non-standard request.

For further information, please contact us by email


The Open Ears Website uses cookies to collect information about how the site is used by its visitors. These are only used to provide non-personal statistical information about visits to pages on the site, which may include the duration of individual page views, paths taken by visitors through the site, and other general information. None of this information is associated with you as an individual.

However, should you wish to delete or disable the cookies, you can do so by clicking on the ‘Help’ option on the menu bar of your browser. This will tell you how to prevent your browser from accepting new cookies, notify you when you receive new cookies; and disable cookies altogether.

For more details about cookies, please click on ‘Cookie Policy’ in the footer of the Open Ears website.

Changes to the privacy policy

We may update this policy from time to time.

Last Updated: 01/04/2020

This website is operated by:

Open Ears
11 York Avenue
New Milton
BH25 6BT

Registered Charity Number: 1181896